The past two days have been pure busy hell. We still don’t have any Wii’s or Guitar Hero 2, I’m sorry – and the trade up deals only work on games that trade in at a set amount. I’m sorry we’re only offering you $0.50 for your used copy of NHL 2002 but you do realize the game is over 5 years old and it’s not likely anyone will want to buy it. I also don’t set the prices – it’s done by corporate, I have no say in it at all and bitching at me won’t change the price.
I know that some of the trade in value we offer on games is absolutely disgusting and the markup is insane. I don’t like telling you that anymore than you like hearing it. I don’t agree with some of them and others I don’t understand. I know you’re upset that I’m only giving you $3 on a game we’ll sell for $20 but there’s not a thing I can do. Standing there and complaining isn’t going to get us anywhere. I can’t change what you’re getting and magically toss $20’s at you for the honor of letting us take your precious games and not worry about the fact that they’re all 5 generations behind.
You know the type that always does the complaining too, don’t you? It’s not the poorer ones who have to trade in their games to get new games is it? Nope, of course not. It’s always the middle-aged woman with the extra nice clothes and the perfectly coiffed salon hair and gel-filled nails – the type who’d look at home with a dog in a purse. The ones who walk around with their bratty kids and their sense of entitlement. I’m sorry sunshine, I know you’re not happy with it but – as I repeat, again – there’s nothing I can do.
Yet you insist on continuing your tirade, deciding to start throwing math at me “that’s thirty-five percent!” you say, looking disgusted. I smile apologetically and shrug my shoulders. You persist, continuing to tell me the difference, seeming to expect that if you convince me I’ll start offering you more money for your games. It’s not going to happen. I understand you’re upset with the price, but my best advice is to take them over to blockbuster and see if you do any better. You won’t be getting anything more from me and believe me I could give two shits about taking your trades. I’d rather not have to deal with all the work that comes with them.
This is why I try to never ever tell people anything but the final trade value after I’ve scanned everything in. It’s when they make you tell them what each specific game is worth that the trouble starts. Instead of being happy that they’re getting $75 for their games they nitpick at you over the ones that only brought in a dollar or two. You have $75 in credit – go look the fuck around – you can get any game in the store. Stop whining over the little bit you didn’t get when you got a whole heck of a lot overall.
If you don’t like what we offer, you’re free to take your games elsewhere. I don’t care. Just don’t waste your time and mine (and usually the time of the people waiting in line behind you) by bitching about it non-stop like I’ll offer you some extra money. I can’t do it and even if I could I wouldn’t because your bratty kids don’t even take care of the discs properly anyway. They’re scratched so badly I wonder if the kids went ’skating’ on them. I’ll have to charge a reburb fee now … have a nice day!